Eligibility Officer (Gaming)

 Position Term: Permanent, Full-time
Division/Branch: Licensing & Registration Branch / Operations Division

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Location: Head Office, Toronto
Level: 6
Salary Range: Min $61,364 ($32.55/hr) - Max $72,190 ($38.30/hr)
Application Deadline: July 25, 2023

The Alcohol & Gaming Commission of Ontario (AGCO) is responsible for regulating the alcohol, gaming, horse racing, and private cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest.
The Licensing & Registration Branch requires Eligibility Officers to review, evaluate and process licence/permit applications and documents consistent with the Liquor Licence and Control Act, Gaming Control Act, Cannabis Licence Act, Horse Racing Licence Act, and the regulatory authority for issuing lottery licences.

The successful candidates will:

• Provide support using their attention to detail to interpret Commission policies and follow procedures to ensure they are providing detailed advice and instructions to applicants and stakeholders.
• Review, evaluate, analyze and investigate applications to flag any current/past history of an applicant/establishment, which could affect the approval of the application and make appropriate recommendations to management.
• Use superior research and communication skills to conduct in-depth Risk Based Assessments and prepare reports.

The ideal candidate must have:

• Experience working with applicants and/or registrants as well as with application processes, specifically the ability to discern and communicate the level of risk associated.
• Good understanding of the regulated industries with the ability to interpret and apply relevant legislation.
• Well-developed organizational skills to maintain a high volume of work, ability to set priorities, and handle competing interests.
• Strong analytical and problem-solving skills with the ability to make difficult decisions under the pressure of deadlines.
• Exceptional tact, integrity, judgment, and discretion.
• Excellent in-depth knowledge of MS Office Suite and experience with various application systems.

The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.

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