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Campus Program
Toronto, ON
July 21, 2023
Campus Role Type
Start Date
Hours
Workplace Model
Department Overview
About Us
TD Bank Group’s Canadian Personal Banking (CPB) Head Office function is responsible for enabling and supporting a comprehensive suite of deposit, payment and lending products and advice through a network of 1,060 branches, 3,401 automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile and internet banking services.
CPB Head Office is comprised of three core areas:
CPB Product Management team manages a full range of financial products and services while thinking about the end-to-end customer journey.
Personal Savings and Investments – robust line-up of chequing, savings, and investment products
Real Estate Secured Lending – lending products for homeowners secured by residential properties
Personal Lending – diverse range of unsecured financing products
Credit Cards and Payments – debit, digital money movement, payment plans and proprietary, co-branded, and affinity credit cards
Chief Operating Officer – Operations is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. We collaborate closely with business partners to deliver a legendary experience to distribution teams and customers. Operations is enhancing and enriching how TD supports its customers by delivering specialized and advisory customer and partner support to Real Estate Secured Lending, Personal Lending, Credit Cards, Business Banking, Everyday Banking, Wealth, and Personal Savings & Investments. We deliver specialized credit advice, underwriting and fulfillment of key processes.
Personal Banking Delivery Excellence (PBDE) team supports thousands of Branch Banking colleagues in more than 1,000 branches across Canada and is dedicated to building customer and colleague confidence. The team is focused on helping Branch Banking colleagues lead with proactive, personalized advice that is unique to every customer’s individual circumstance, to meet more customer needs. PBDE supports continuously innovating TD capabilities, products and services, and streamlining internal customer processes.
Job Details
About the Program – AirTD Product Owner, CPB Leadership Rotation Program
The Product Owner track in the CPB’s Leadership Rotation Program, AirTD provides you with an immersive 18-month experience into our world of product management, operations management, operational risk management, banking operations, banking modernization, shared services and product and services fulfillment.
You will rotate across the three core areas of CPB Head Office in distinct areas approximately every six months to learn, grow, and add lasting value.
- Rotation opportunities are subject to change without notice to ensure they align with business priorities
Each rotation will prioritize building critical experiences and core capabilities to operate as a Product Owner in a fast-paced agile setting. You will be gaining multi-disciplinary capabilities such as product research, design and innovation, including delivering financial results (pricing, margin, volume, etc.), industry analysis, design thinking, leading strategy, working in pods, leading cross functional colleagues to deliver on outcomes that address customer and market trends.
As you progress through the program, you will gain valuable experiences in strategic decision making and industry leading product development, management and operational risk management practices, allowing a holistic view of product management in an agile environment.
You will be supported by a team of colleagues, peers, advisors, and Executive mentors to ensure your growth, development, and success.
Accountabilities in the rotations:
- Operate in a lean and agile mindset to produce faster outcomes that are scalable and efficient for customers and colleagues
- Provide strategic input on product roadmaps through the lens customers need and shape experience design
- Champion technology and digital solutions and manage change impacts by documenting, communicating, and training colleagues and stakeholders
- Research and identify opportunities to address material operational risk practices through process re-engineering, design, mapping, etc.
- Represent CPB on cross functional/product working groups, projects, and forums
- Work with business partners on strategic initiatives as well as BAU product owner activities
- Liaison between internal stakeholders (technology, product / group owners, project teams, business, finance, risk, etc.) external advisors (vendors, regulators, etc.) where appropriate
- Managing and prioritizing multiple projects, working independently and in teams with discretion and confidentiality
- Advise and present to senior management and influence outcomes in customer journeys
- Invest in personal development and growth; you value and seek constructive feedback
Who We Seek
The AirTD Product Owner Leadership Rotation Program is designed to develop agile Product Owners who understand and operate with an agile mind-set combining business acumen and Technology/digital know-how to drive legendary customer outcomes.
You bring Technology / Digital acumen. You have an innovative and creative energy combined with a strategic mindset to promote cross-disciplinary collaboration by sharing knowledge, information, and subject matter expertise that prioritizes customer and colleague experiences.
You take the initiative and are passionate about systematic inputs, transformation, processes and using technology to advance efficiencies and output. You have innovative perspectives, and you are eager to share them with senior management and collaborate with colleagues to make them real.
Job Requirements
- At least 7 years’ experience post-undergraduate degree with increasing responsibilities in a related field (Technology, Digital, Product Design, UX Design, Mobile, Consulting, Product Mgmt., etc.)
- Experience working within a Scaled Agile Framework and with applicable tools (e.g., JIRA, Confluence)
- You have and/or are completing a Graduate Degree within the last year (Technology, Computer Engineering, Business, Risk, Finance, Economics, Mathematics, Data Analytics, etc.)
- Record of excellence in academics balanced with a range of extracurricular activities
- Active involvement with the community in leadership roles
- Customer-facing experience and passionate about enhancing their experiences
- Demonstrated success in leading people and diverse teams with humanity
- Values building a high performing fun culture while driving towards outcomes and OKR
- Resilient influential change agent willing to take calculated risks and present ideas to Executives
- Solid business acumen and driven to deliver customer and colleague needs
- Exceptional interpersonal skills and you thrive in a fast-paced dynamic team environmen
- Excellent communication skills; to write, present and to explain complex technical issues simply
- Flexible, self-directed, organized; work effectively independently and with partners
- Analytical, comfortable with voluminous data (MS Access, SQL, Power BI, Power Automate, etc.)
- Eye for process simplification, automation, and innovation; values productivity
- Strong technology user; adopts and can learn new tools quickly (AI, ChatGPT+, etc.
- Understanding of financial products, operations engineering, banking operations / platforms
- Able to work conceptually and translate to implementation for daily tasks as well as project work
- Professional certification, designation are assets (e.g.., PMP, Lean Six Sigma, SAFe, Scrum, etc.)
Additional Information
Applications:
This is a Toronto-based 18-month rotational program (Ontario, Canada).
Applications must include transcripts, cover letter (one letter-sized page only) and a resume (two letter-sized pages only). If you are pursuing a graduate degree, please include graduation month/date/year in cover letter.
Start date: Fall 2023, candidates who are pursuing a graduate degree must have completed all requirements (courses, projects, exams, etc.) for the graduate degree prior to start (excluding convocation)
This posting closes July 30, 2023.
Company Overview
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Inclusiveness
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
