JOB OVERVIEW
Ensure all of our customers receive the most memorable service possible and record their orders in the Point of Sale system. Also cross train on the assembly of orders in the kitchen.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
Other duties may be assigned:
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- Greet all customers and make them feel welcome using Mary Brown’s service techniques.
- Enter all orders in the Point of Sales promptly and accurately.
- Suggestive selling by telling customer of any Specials or upselling.
- Ensure all food IS packaged with all necessary condiments according to guidelines for take-out and dine in.
- Deliver the food to the table for the customer if time allows.
- Maintain necessary supplies such beverages, containers and condiments for serving and packaging food.
- Ensures food safety and health safety practices are adhered to in accordance with company policies.
- Ensures that all orders are completed quickly and served in the right condition, at the right temperature and at the right time.
- Maintain all related work areas such as counter, display cabinets, dining area and washrooms in a clean and sanitary condition.
- Perform cleaning duties such as sweeping, mopping as well as cleaning of equipment throughout shift.
- Reports damaged and/or inoperable equipment and fixtures to manager on duty.
- Performs other work-related duties as assigned.
- Demonstrate professionalism, courtesy and respect for customers in all front of the house situations.
- Make all menu items and present them properly made in a timely manner following all food safety regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; talk or hear; and taste or smell. The employee is required to walk, sit, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds.
WORK ENVIRONMENT
At Mary Browns we pride ourselves on having an inclusive team environment. It is expected that you treat all staff members and guests with respect. We have a 0 tolerance policy for bully, harassment and workplace drama. We work hard and like to have fun. Come join our family!
QUALIFICATIONS
MATHEMATICAL SKILLS Must have simple computational skills.
CUSTOMER SERVICE SKILLS Must possess a friendly, helpful and cheerful attitude to make customers feel welcome. Must be patient, attentive and be able to upsell.
LANGUAGE SKILLS Must have the ability to read, write and speak English or other languages as necessary. Must be able to communicate clearly.
EDUCATION and/or EXPERIENCE
High school diploma preferred
6 months to 1 year of experience in branded quick service restaurants or restaurant with fast paced service
Solid understanding of Health and Safety standards
CERTIFICATES, LICENSES, REGISTRATIONS
Certified in recognized Safe Food Handling program preferred
First Aid certificate preferred
WORKING HOURS
Must be flexible. Evenings, weekends (sundays specifically) are a must !
Job Types: Full-time, Permanent
Salary: From $14.75 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
- Tips
Ability to commute/relocate:
- Fredericton, NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
