With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We are currently looking for a Planner, Dealer Technical SupportFixed Right First Time to join our team in Brampton, Ontario.
This role will be responsible for assisting in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Analyzes dealer service department operations and provides constructive feedback to dealership management and NCI regional staff. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and CAMVAP cases. Contributes in building brand value and achieving sustainable, profitable growth.
POSITION SUMMARY
This role will be responsible for the planning and implementation of projects as required, overseeing active programs and the development/maintaining reporting. Facilitate the project scope and ensure that agreed upon goals and deliverables are meet. Forecast/plan project budgets. Develop and foster cross-functional relationships with multiple departments. Consistently monitor and report on technical support activities & dealer network service performance.
POSITION FUNCTIONS
The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
MINIMUM QUALIFICATIONS
The following qualification factors reflect the minimum skills and abilities required of the qualified applicant.
WORKING CONDITIONS
Occasionally, this position experiences monotonous task, multiple/conflicting deadlines and overnight travel.
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Brampton Ontario Canada
We are currently looking for a Planner, Dealer Technical SupportFixed Right First Time to join our team in Brampton, Ontario.
This role will be responsible for assisting in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Analyzes dealer service department operations and provides constructive feedback to dealership management and NCI regional staff. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and CAMVAP cases. Contributes in building brand value and achieving sustainable, profitable growth.
POSITION SUMMARY
This role will be responsible for the planning and implementation of projects as required, overseeing active programs and the development/maintaining reporting. Facilitate the project scope and ensure that agreed upon goals and deliverables are meet. Forecast/plan project budgets. Develop and foster cross-functional relationships with multiple departments. Consistently monitor and report on technical support activities & dealer network service performance.
POSITION FUNCTIONS
The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
- Work closely with management to establish and report KPI's for national, regional and department teams. Develop reporting and tracking structures for field based users includes, but not limited to, dealer network Fix Right First Time (FRFT) performance, Service Process Assessment (SPA) Program tracking and dealer service performance reporting, supporting DTSM activities.
- Support planning and budget activities. Includes supporting forecasting, accruals, shopping baskets, purchase orders and spend reporting.
- Develop and maintain scheduled and ad hoc reports and dashboards, includes but not limited to dealer network service quality performance based on customer survey response details specific to FRFT performance & DTSM region service quality metrics/performance. Recommend reporting methods and procedures to improve report content.
- Develop and present training related to the tools and processes developed in or for the department. Train various audiences on subjects related to position responsibilities and departmental processes and initiatives.
- Recommend and implement tools and process improvements, such as but not limited to, FRFT performance improvement actions. Make swift and thoughtful recommendation based on a clear understanding of NCI and the department's strategies.
- Coordinate and support various assigned projects as directed. Projects can include, but not limited to FRFT dealer contests and /or programs, annual dealer or team meetings/events. Prepare estimates, coordinate activities and final reporting of activities as requested.
- As necessary, performs other duties and projects as assigned
MINIMUM QUALIFICATIONS
The following qualification factors reflect the minimum skills and abilities required of the qualified applicant.
- Bachelor's degree in a related discipline preferred: (Automotive Business Management, Project Management or Analytics) or equivalent related college or technical courses, seminars, in-house classroom training and/or 3-5 years' work experience in the automotive corporate environment
- Good general knowledge of dealership service operations, service repair processes and a proven customer service ethic.
- Strong oral, written, presentation and interpersonal communication skills.
- Strong organizational, project & program administration skills, including the ability to function in a multi-task environment.
- Strong working knowledge/use of Microsoft Office Suite (Excel, Word, PowerPoint & Access), Tableau, Salesforce, Oracle and other data resources/programs.
- Knowledge and experience with data analysis including the creation and maintenance of: databases, process flows and documentation.
- Detail-oriented to support project development/administration, active programs, budget activities and data analytics.
- Knowledge of French (speaking & writing) is an asset.
WORKING CONDITIONS
Occasionally, this position experiences monotonous task, multiple/conflicting deadlines and overnight travel.
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Brampton Ontario Canada
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