JOB DESCRIPTION
Company TRAVELNER
Position Relationship Manager
Organizational Unit Advisory
Expertise Sales Consulting
Industry Tourism, Travel Insurance
Location 3820 Cessna Drive, Unit 120 Richmond, B.C. V7B 0A2
Working Hours 10AM - 7PM
Direct Supervisor Sales/Customer Service
Direct Reports Sales/Customer Service
COMPANY OVERVIEW
Travelner is a leading travel professional offering the best value travel services around the world instantly and easily. We offer a wide range of services including flights, visas, accommodations, tours, especially international travel insurance, with the purpose of satisfying all travel needs in one platform. Travelner team are passionate, experienced, fun-loving people. We make sure that we stand one step ahead so our customers don’t have to waste time searching and booking reliable services for their holidays.
JOIN US IF YOU
- Possess with a real travel passion – you’ve got to love travel and be passionate about customer service
- Have a flair for communicating with a wide variety of clients
- Have the confidence, determination and drive to succeed. You should also love learning – the travel industry is always changing and you’ll need to be able to stay on top of trends and emerging destinations
- Are tenacious and determined – as a key member of the sales team, you’ll have an individual target to work towards as well-being pivotal to the overall team target.
- Have experience or knowledge of the insurance and travel industry (preferred but not essential)
WHATWE OFFER
- At Travelner we don’t simply offer jobs. We offer careers, with real development and growth prospects. You’ll also be joining a family of brilliant colleagues; we love working hard but we play even harder. Take a look at some of the many benefits we offer our people:
- Competitive base salary with earnings through our commission and bonus schemes
- The opportunity to travel the world, thanks to our incredible worldwide service providers at a staff discount
- A Personal Development Plan and continued training and development. Tell us your career-goals and we’ll work together to help you achieve them
- Other benefit: to be overview during the interview
KEY RESPONSIBILITIES
- Process potential clients’ inquiries (Leads) assigned from Admin
- Actively reach out for new customers & extend clients list from various sources outside of the company
- Establish trust-based relationships with clients to deliver services
- Collect client database and fulfill the Customer Relationship Management system
- Provide consultancies and solutions compatible with clients’ needs
- Issue Quotation & Invoice compatible with consultancies; and make service orders
- Provide supports and resolve issues arising between customers and stakeholders involved with
Orders
- Provide instructions of payment & Inform any service fee/ policy updates to the clients
- Follow up & Remind clients with email and/or social media platform
- Make Weekly Profit Report
- Make Monthly Customer Report (quantity of leads & inquiries)
- Other duties requested by the Sales Manager.
KEY REQUIREMENTS
- Communication skills including negotiation and presentation skills
- Proficiency in Microsoft Office and other travel related software
- Fluent in English communication skills (writing and speaking)
KEY KNOWLEDGE AND SKILLS
- At least 2 years of experience
- Experience in travel and working with foreigners are big pluses
- Skills in document preparation and management
- Ability to work independently and take initiative
- Persuasive, active listening, good communication and building business relationships
- Dynamic, creative and ability to work under pressure
Loại hình công việc: Toàn thời gian
Lương: Từ $16,75 một giờ
Ngôn ngữ:
- vietnamese (Bắt buộc)
Ngày Bắt đầu Dự kiến: 14/11/2023
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