Company Profile
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.
We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.
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Position Summary
CIMCO Refrigeration is looking for a regular full time Service Dispatcher for the Montreal Branch.
Role Responsibilities
- Coordination and dispatching of service jobs
- Handle incoming customer calls
- Manage service contracts
- Create service orders and input in SAP system
- Dispatch mechanics and maintain overall schedule
- Review of customer service reports and timesheets for quality control purposes and compliance
- Liaise with parts suppliers, sales, billing, warranty and engineering departments
- Ordering/coordination of parts and materials
- Maintain inventory and warehouse control
- Assist in ongoing aspects of corporate safety program
- 1-2 years’ experience in an office environment
- Post-secondary education preferred
- Previous experience in customer service is an asset
- Very good French spoken and written. Functional English.
- Proficiency in MS Word, Outlook, Excel
- Strong time management skills, organizational, planning, written and verbal communication
- Experience working in dispatch / service coordination is an asset
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Employment Equity
CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.
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